Privacy Policy

The Connected Collective & TONIQ Health Care
Last updated: June 2026

This Privacy Policy explains how Lucinda Densley, operating as TONIQ Health Care and The Connected Collective (ABN: 70 014 269 261), collects, uses, stores, and discloses your personal information. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, downloading our resources, purchasing our products, or booking a consultation, you agree to the terms of this Privacy Policy.

1. Who we are

TONIQ Health Care and The Connected Collective are operated by Lucinda Densley, a registered physiotherapist (AHPRA: PHY0001221941) based in Adelaide, South Australia. Our digital products and online consultations are delivered via The Connected Collective, hosted on Kajabi.

2. What personal information we collect

We may collect the following types of personal information:

• Your name and email address (when you download a free resource, purchase a product, or book a consultation)
• Payment information (processed securely via Kajabi Payments or Stripe — we do not store card details)
• Health information you choose to share with us during consultations or when completing intake forms
• Communications you send to us by email or through our website
• Usage data such as pages visited and downloads accessed (collected automatically via cookies)

3. Why we collect your information

We collect personal information to:

• Deliver the digital products, courses, and resources you have downloaded or purchased
• Send you free resources and educational content you have requested
• Provide online physiotherapy consultations and follow-up communication
• Send you email newsletters and updates about new products or content (you may unsubscribe at any time)
• Process payments and manage your account
• Improve our products, services, and website
• Comply with our professional obligations as a registered health practitioner

4. Health information

Health information is classified as sensitive information under the Privacy Act 1988. We only collect health information that you choose to share with us — for example, during an online consultation or when completing an intake form. This information is used solely for the purpose of providing your consultation and related clinical services.

We will not share your health information with any third party without your explicit consent, except where required by law or to protect your safety or the safety of others.

5. How we store your information

Your personal information is stored securely using the following platforms:

• Kajabi — our course and email platform, which stores your name, email, and purchase history. Kajabi is GDPR-compliant and employs industry-standard security measures.
• Email — communications sent to and from [email protected] are stored via Google's secure servers.
• Clinical records — where applicable, clinical consultation notes are stored securely in accordance with AHPRA and Australian physiotherapy record-keeping obligations.

We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access. However, no method of data transmission over the internet is completely secure.

6. Who we share your information with

We do not sell your personal information. We may share it with:

• Kajabi — to deliver your products and manage your account
• Stripe / payment processors — to process your payments securely
• Meta (Facebook/Instagram) — limited data via advertising pixels, only where you have consented to cookies
• Other health practitioners — only where you have given explicit consent as part of your clinical care
• Regulatory bodies or law enforcement — where required by law

7. Email marketing and unsubscribing

When you download a free resource or purchase a product, you may be added to our email list. Every email we send includes an unsubscribe link. You may opt out at any time and your request will be actioned promptly. We comply with the Spam Act 2003 (Cth) in all email communications.

8. Cookies

Our website uses cookies to improve your experience and to understand how our site is used. Cookies may also be used by third-party tools such as Meta Pixel for advertising purposes. You may disable cookies through your browser settings, though this may affect the functionality of some parts of our website.

9. Your rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request that we correct inaccurate or incomplete information
• Request deletion of your personal information (subject to our legal and professional record-keeping obligations)
• Complain about a breach of your privacy

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

10. Complaints

If you believe we have not handled your personal information in accordance with this policy or the Australian Privacy Principles, please contact us in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

12. Contact us